Right of withdrawal

Cancellation policy

Our 30-day return policy applies without giving any reason. If your purchase was made more than 30 days ago, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it in. The item must also be in its original packaging.

To exercise your right of withdrawal, you must inform us (Evelyn Brinkmann, Torfbogen 62, 26316 Varel, Germany, email: info@designstage-poster.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email).

Refunds (if applicable)

If you cancel this contract, we will reimburse you all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. Once we have received and inspected your return, we will send you an email to inform you that we have received the item you have returned. We will also inform you of the approval or rejection of your refund.
If your refund is approved, it will be processed. A credit will automatically be applied to your credit card or original payment method within a few days.

Delayed or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time for your refund to be credited. Next, contact your bank. There is often a processing time for a refund to be posted to your account. If you've done all of this and still haven't received a refund, please contact us at info@designstage-poster.de.

Exchange (if applicable)

Exchanges are only granted for defective or damaged items. If you would like to exchange an item for the same item, please email us at info@designstage-poster.de and send the item to: Torfbogen 62, Varel, Lower Saxony, 26316, Germany.

Shipment

To return your product, you should send your product to: Torfbogen 62, Varel, Lower Saxony, 26316, Germany.

You are responsible for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.

The time it takes for the exchanged item to reach you may vary depending on the country in which you reside.

If you're shipping an item valued at more than €75, you should consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we'll receive your returned item.